Payment & Cancellation Policy

Deposit and Cancellation Policy

1. We require an immediate deposit of US$ 150 for all bookings (Per person).

2. For all Tours and Treks the balance must be paid 48 hours prior to the start of the program. In case of paying the balance in the office of Arroyo Inka Trail, we accept cash and credit cards. There will be an 8% credit card service fee. Failure to pay the trek balance will result in tour cancellation.

3. For student discounts we require a copy of a valid ISIC student card. In the event that we don't receive the scanned copy of the card along with your reservation form, we will process your reservation with full price.

4. The Client may cancel the Package booking at any time provided that the cancellation is communicated to This e-mail address is being protected from spambots. You need JavaScript enabled to view it in writing. Cancellation charges will be applied as shown below calculated from the day written notification is received by This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All reservations cancelled less than 15 days prior to the departure date of the tour are subject to a cancellation fee:

Period before departure written Notification is received	Cancellation fee as a percentage of holiday price
+ 16 days	$ 125.00
15 - 10 days	50%
9 - 7 days	80%
6 days or less	100%

5. The Inca Trail permit is non-transferable.

6. If during the length of the program the traveler abandons the excursion as a decision made by his- or herself, no reimbursement will be made and no claim will be accepted.

7. Certain Services might be interrupted or even cancelled due to weather conditions, natural disasters, or other disturbances. These are out of the control of hotels, service suppliers, Arroyo Inka Trail, or its partners and, therefore, no refund will be given.